Privacy Policy

This Privacy Policy explains how Artisan India ("we," "us," or "our") collects, uses, shares, and protects information when you visit or make a purchase through our website, or otherwise interact with our services. Artisan India is dedicated to promoting Indian handicrafts and traditional products while respecting your privacy.

1. Information We Collect

1.1 Information You Provide

When you interact with our site or services we may collect information you provide directly, such as:

  • Name and contact details (email address, phone number, shipping or billing address)
  • Account credentials when you register for an account
  • Order details and payment information (payment card details are processed by third-party payment processors; we do not store full payment card numbers)
  • Messages you send us, reviews and ratings, and other content you submit (for example, photographs of purchased items or artisan profiles you create)

1.2 Automatically Collected Information

We may automatically collect certain technical information about your device and how you use our website, such as:

  • Device type, browser type and version, operating system
  • IP address and general location (city, region, country)
  • Pages and features you access and how you interact with them

1.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, shipping partners, and social login providers if you choose to connect an account.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders, managing returns and exchanges, and communicating order status
  • Providing customer service and responding to your inquiries
  • Improving and personalizing our website, products, and services
  • Sending transactional messages, updates, and marketing (where you have consented or as permitted by law)
  • Protecting our rights, preventing fraud, and complying with legal obligations

3. Sharing and Disclosure

We may share your information with:

  • Service providers: third-party companies that perform services on our behalf, such as payment processors, shipping companies, hosting providers, and customer support platforms.
  • Business partners: artisans, marketplaces, or partners that help deliver products or collaborate on promotions.
  • Legal and safety reasons: when required by law, to respond to legal processes, to protect our rights, property, or safety, or that of our users.

We will not sell your personal information to third parties for their own marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with applicable laws.

6. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access and obtain a copy of the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling requests.

8. International Transfers

Your information may be processed in countries other than your own. When data is transferred internationally, we will seek to protect it by applying appropriate safeguards and by ensuring that recipient parties provide an adequate level of protection.

9. Third-Party Links and Services

Our site may contain links to third-party websites, services, or artisan pages. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective date" at the top of this page and, where appropriate, provide notice through the website or email.

11. Contact Us

If you have questions or requests about this Privacy Policy or our data practices, please contact us at:

Artisan India
Email: [email protected]